Only type in your last name. Things like nicknames and middle initials may cause a mismatch.
Try putting a partial street address. For example, instead of typing "1 Main St.", try typing “1 Main”.
If you have multiple dogs, try searching for only one dog at a time. If several dogs are listed on the same record, they will all come up when a match is made for one dog.
Less is more. If you are filling out all the search fields and not getting any result, try using only three fields (For example, try using only Address, Dog Owner Last Name, and Dog Name). You only need three fields to make a match. Extra info may cause a mismatch if it is different from what is on file.